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作业论文指导，轻松解决学习难题!

天津开放大学管理英语4作业答案

管理英语4

学校: 天津开放大学

平台: 国家开放大学

题目如下：

1. —_____________ — I'd like to have this film developed.

A. What's it?

B. May I help you?

C. What do you want?

答案: May I help you?

2. — What are your teammates like? —_____________

A. They are all warmhearted and helpful.

B. They all like sports and games.

C. They are all good friends.

答案: They are all warmhearted and helpful.

3. Team members are ______ as unique people with irreplaceable experiences, points of view, and knowledge to contribute.

A. treated

B. viewed

C. known

答案: viewed

4. I like to think ______. I am always the one finding new ways to a situation or challenge.

A. inside of the box

B. of the box

C. outside of the box

答案: outside of the box

5. In high school, I am equally comfortable______as a member of a team and independently.

A. to work

B. working

C. work

答案: working

6. 阅读理解：根据文章内容，判断正误（共50分）。 Tips for Team Building 　　When you think of team building, do you immediately picture your group off at a resort playing games or hanging from ropes? Traditionally, many organizations approach team building in this way but, then, they wonder why that wonderful sense of teamwork that had been displayed at the retreat or the seminar fails to impact long term beliefs and actions back at work. 　　I'm not averse to retreats, planning sessions, seminars and team building activities — in fact I lead them — but they have to form part of a much larger teamwork effort. You will not build teamwork by “retreating” as a group for a couple of days each year, instead you need to think of team building as something you do every single day. 　　• Form teams to solve real work issues and to improve real work processes. Provide training in systematic methods so the team expends its energy on the project, not on trying to work out how to work together as a team to approach the problem. 　　• Hold department meetings to review projects and progress, to obtain broad input, and to coordinate shared work processes. If there is friction between team members, examine the work processes they mutually own — the problem is not usually their personalities; instead, it is often the fact that the team members haven't agreed on how they will deliver a product or service, or the steps required to get something done. 　　• Build fun and shared occasions into the organization's agenda — hold pot luck lunches, take the team to a sporting event, sponsor dinners at a local restaurant, go hiking or go to an amusement park. Hold a monthly company meeting, sponsor sports teams and encourage cheering team fans. 　　• Use ice breakers and teamwork exercises at meetings — these help team members get to know each other, share details about each others lives, and have a laugh together. 　　• Celebrate team successes publicly. There are many ways you could do this, for instance by buying everyone the same T-shirt or hat, putting team member names in a draw for company merchandise and gift certificates. The only thing limiting you is your imagination. 　　If you do the types of teamwork building listed above, you'll be amazed at the progress you will make in creating a teamwork culture, a culture that enables individuals to contribute more than they ever thought possible — together. 操作提示：正确选T，错误选F。 1.Team building event is traditionally related to playing games at resort. 2. The author claims that playing games together is as important as form teams to solve real work issues and to improve real work processes for team building. 3. “Retreat” in the first paragraph means withdrawal of troops after a defeat. 4. Ice breaking motivates team members compete with each other. 5. A good teamwork culture enables individuals make more efforts together.

答案: T# F# F# F# T

7. — Will you help me arrange a meeting with Mr. Brown, please? —_____________

A. No, no way.

B. No, I can't.

C. Sorry I can't. I have to finish my project right now.

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8. — Could I borrow your iPad for a few hours? —_____________

A. Yes, you can.

B. Sure, here you are. Enjoy your time.

C. It doesn't matter.

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9. I believe that I have a lot to contribute ______ a team environment, and am comfortable in both leadership and player roles.

A. to

B. with

C. for

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10. How do you get your members to ______ as a team?

A. pull apart

B. pull up

C. pull together

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11. If I take the time to talk with my manager at the beginning of a project, we ______ off to a great start on the same page.

A. can get

B. have got

C. get

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12. The team creates an environment ______ people are comfortable in communicating, advocating positions, and taking action.

A. that

B. which

C. in which

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13. 二、阅读理解：根据文章内容，完成选择题（共50分）。 A Teamwork Game 　　A team of about 35 employees had come together for a team building event. They were a young, bright and enthusiastic team. However, one of their chief problems was the fact that they wouldn't share information or solutions with each other, and the team leader thought they were too focused on themselves and not on the team. As a result, she brought them all into the cafeteria. All of the tables and chairs had been stored away, and fun decorations and hundreds of different colored balloons had been placed around the room. 　　In the center of the room was a big box of balloons that hadn't been blown up yet. The team leader instructed everybody to pick a balloon, blow it up, and write their name on it, but they had to be careful not to burst the balloon. 　　Although they were given a second chance if their first balloon popped, they were out of the game the second time round. In the end, about 30 team members wrote their names without their balloons popping. They were then asked to leave the room and, after five minutes, the team leader brought them back in and asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room. After 15 minutes of searching, no one had found their balloon, and the team were told that they were then going to move on to the third round of the activity. 　　In this round, each team member was instructed to find any balloon with a name on it and then give that balloon to the person whose name was on it. Within two minutes, everybody had their own balloon. The team leader summarized the activity thus: “We are much more efficient when we are willing to share with each other and much better at problem solving when we are working together, not individually.” 　　Sometimes, members of teams create obstacles by focusing solely on their own pursuits and goals. Every member of the team should ask themselves on a regular basis what they are doing and what they can do for the team. 操作提示：通过题目后的下拉选项框选择正确答案。 1. This team building event was aimed at . A. helping these young, bright and enthusiastic employees become more concentrated on their work B. making the team members know how to share information or solutions and cooperate with each other C. building up team morale 2. This event was held in . A. a self-service restaurant B. a coffee shop C. a classroom 3. About how many team members were out of the second round of the activity? A. 30. B. 35. C. 5. 4. Which statement below is correct? A. In the second round, every one of the team had found their balloons after 15 minutes. B. In the third round, the team members were asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room. C. In the third round, everybody had their own balloon with help from others within 2 minutes. 5. What was the event going to teach these employees? A. Sharing and cooperating with other team members is more efficient when they are working together. B. Focusing solely on employees' own pursuits is not allowed in workplace. C. Failure of teamwork is caused by individual.

答案：请关注【金榜搜题】微信公众号，发送题目获取正确答案。

14. —How can you explain the latest situation? —____________________,I know it is all my fault.

A. Sorry

B. Excuse me

C. I'm afraid

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15. —____________________identify the problems that have been occurring? —Well, as you know, the problems we had with Gary caused a lot of friction among the team.

A. What would you

B. Will you

C. Are you able to

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16. He's left now, but productivity hasn't ______that much.

A. carried on

B. caught up

C. picked up

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17. Creativity, especially __________ which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.

A. that

B. those

C. /

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18. I think the primary ______factor is there's been so much absence lately.

A. contributing

B. causing

C. affecting

答案：请关注【金榜搜题】微信公众号，发送题目获取正确答案。

19. 二、阅读理解：根据文章内容，完成选择题（共50分）。 Communication Failure 　　The meaning of “communication” goes a lot deeper than people often think. Communication is about conceiving, sending, receiving, and interpreting messages as well as confirming reception of these messages. A failure at any point in this chain can result in ineffective communication. 　　Ineffective communication can be disastrous. There is a famous story of a British Army Commander who sent the message “Send reinforcements, we're going to advance.” back to his Command Center, thr 广东开放大学 ough a long chain of subordinates. When the message finally reached the Command Center, it had “mutated” to become -- “Send three and four-pence, we're going to a dance.” The reinforcements never arrived. 　　You can demonstrate this same principle, albeit on a less dramatic scale, by trying to play Chinese Whispers with more than 20 people. It is highly unlikely the same message you started with will be the one you end with. 　　In a business, there are three main types of communication failure. Each has its own indicative signs. 　　•The first type is known as allocative failure. This occurs when a firm is not gathering enough intelligence about its market or (most often), the information is not reaching the right points. The firm will not be allocating resources in step with the shifts in demand. If demand is rising but the firm is suffering from allocative communication failure, then stocks will fall and there will be understaffing. If the inverse happens, there will be a surplus of stocks and overstaffing. 　　•The second type is executive failure, where communication to trigger specific events/actions is either late, lacking or in error. The symptoms of this are a general loss of direction in the company or departments, a loss of co-ordination and an increase in complaints from customers as things happen late or not at all. 　　•The final type is human failure. This occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communication. This leads to alienated staff, an increase in staff turnover, an increase in absenteeism and general frustration among staff. Creativity, especially that which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips. 操作提示：通过题目后的下拉选项框选择正确答案。 Confirming reception of the sent messages means . A. the messages are sent to right receivers B. the messages are correctly understood C. the messages are correctly understood by right receivers 2. In the famous British Army Commander story, which step probably did NOT go wrong in the communication chain? A. Conceiving. B. Sending. C. Receiving. 3. What is Chinese whispers? A. Who whispers in Chinese. B. A game to pass message around in a whisper. C. Chinese people who don't normally talk very loudly 国家开放大学 . 4. Allocative failure does NOT happen when . A. the right information goes to the right place B. a company gathers false information C. the correct information is not received by the right department or person 5. According to the passage, which of the following cases does NOT belong to human failure? A. Decreasing creativity across departments. B. Inadequate communication between departments. C. Increasing customer complaints.

答案：请关注【金榜搜题】微信公众号，发送题目获取正确答案。

20. —How did your meeting go yesterday? — ____________________actually, it was really frustrating.

A. Not so good

B. Very good

C. Nothing special

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21. — Will you go on a picnic with us tomorrow? —____________________.

A. Yes, but I'll have English classes

B. Sorry, I have an appointment with Dr. Brown

C. I'm afraid I have no idea

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22. When the message finally reached the Command Center, it __________ “mutated” to become —“Send three and four-pence, we're going to a dance.”

A. was

B. had

C. have

答案：请关注【金榜搜题】微信公众号，发送题目获取正确答案。

23. 二、阅读理解：根据文章内容，判断正误（共50分）。 Habits of Highly Effective Communicators 　　It's no secret that good leaders are also good communicators. Indeed, communication and leadership are inextricably tied. How can you galvanize, inspire or guide others if you don't communicate in a clear, credible and authentic way? Here are 5 essential communication practices of effective leaders: 　　1. Mind the say-do gap. Trust is the bedrock of effective leadership – your behavior is your single greatest mode of communication, and it must be congruent with what you say. If your actions don't align with your words, you are storing up trouble for the future. 　　2. Make the complex simple. Effective leaders distill complex thoughts and strategies into simple, memorable terms that colleagues and customers can grasp and act upon. The most important thing is to clarify what you want to say, look out for technical jargon and avoid business speak, which add complexity. Say what you mean in as few words as possible. 　　3. Find your own voice. Use language that's distinctly your own; let your values come through in your communication. Correct use of language and grammar are important, of course, but don't become overly fixated on eloquence for eloquence's sake; concentrate on being distinct and real. People want real, people respect real, people follow real. 　　4. Be visible Visibility is about letting your key stakeholders get a feel for who you are and what you care about. Don't hide behind a computer and only interact with people electronically – see them face to face and voice to voice, and interact with them in a real, substantial way. In today's environment, where people are often burned out, it's important for employees to have a personal connection with you and the work you believe in. Show the people that work for you that you're engaged and that you care about them and their work. 　　5. Listen with your eyes as well as your ears. Effective communication is a two-way process, and good leaders know how to ask good questions, and then listen with both their eyes and their ears. Because you are in a position of authority, others may be reluctant to express their real opinions to you directly. You won't always get direct feedback, so you need to also be able to read between the lines and look for the non-verbal cues. 操作提示：正确选T，错误选F。 1. Communication and leadership don't always go hand in hand. 2. The say-do gap happens when people misunderstand their leader's intention. 3. Using technical jargon makes a leader convincing. 4. Communicating sincerely is always the best. 5. Observation is as important as communication when you want to know what people really think.

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24. — __________ — You might as well write a thanks-note.

A. How do you like the rewards?

B. What do you do with the rewards?

C. Could you suggest some ways of the rewards?

答案：请关注【金榜搜题】微信公众号，发送题目获取正确答案。

25. — Do you mind if I use vouchers to spend in a restaurant? — __________

A. Yes, please.

B. Not at all. Go ahead.

C. No, thank you.

答案：请关注【金榜搜题】微信公众号，发送题目获取正确答案。

26. An appreciated gift and the gesture of providing it will ______ your coworker's day.

A. look up

B. light up

C. lift to

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27. Fifty-five per cent of the respondents said that praise and attention from their supervisor would make them feel ______ the company cared about them and their well-being.

A. as if

B. even if

C. like

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28. I think a big part of it is ______ we know how to have fun on the job.

A. that

B. which

C. why

答案：请关注【金榜搜题】微信公众号，发送题目获取正确答案。

29. 二、阅读理解：根据文章内容，完成选择题（共50分）。 How Google Continues to Keep Employees Happy 　　Working for Google is a dream of many, not just because of what this company has achieved in the last 15 years, but because of its enviable work culture. With about 37,000 employees in 40 countries, you might wonder how Google maintains a motivating work experience throughout its entire company. 　　Working for Google comes with perks that most other organizations can't provide -- bowling alleys, free haircuts, gym memberships, and shuttles to and from work. The company's secret to success is putting the same amount of time and effort into keeping employees happy as it does into innovating products. 　　Back when the company was just a start-up, co-founders Larry Page and Sergey Brin had the goal of making Google a place the most talented people wanted to work at. Their idea was simple: creating a work culture that keeps employees happy will motivate them to do their best and will keep them loyal to the company. 　　“It's less about the aspiration to be No. 1 in the world, and more that we want our employees and future ones to love it here, because that's what's going to make us successful,” said Karen May, the Vice President of people development at Google. 　　Google also makes its employees want to work because managers provide tasks that are inspiring and challenging. Every employee at Google has the opportunity to spend 20% of his or her working time on a project they choose. This freedom takes employees out of their routine and away from the mundane tasks that often make workers feel uninspired about their jobs. 　　Lastly, Google shows each employee just how important he or she is to the company. Each employee, regardless of her spot on the totem pole, has an influence on how Google performs. 　　“If you value people, and care about them as whole people, one thing you do is giving them a voice, and you really listen,” May said. 　　Google does just that by hosting employee forums every Friday, where they discuss the 20 most-asked questions. Employees have access to all company information, adding a sense of trust, and employees and leaders work together to solve problems. 操作提示：通过题目后的下拉选项框选择正确答案。 1. How would you describe Google? A. Medium-sized international company B. Large global enterprises C. Large 成人学历 American company 2. Which one does NOT belong to the methods that Google motivate its employees? A. Promoting the employee who has more influence on Google the higher job position. B. Shuttling the employees between home and office. C. Offering entertaining equipment in workplace. 3. Who founded Google? A. Larry Page and Sergey Brin B. Karen May C. Sergey Brin 4. If you are a normal employee of Google, what could you do EXCEPT? A. Know all information of Google and discuss questions with your leaders. B. Only work for the project you choose. C. Play bowling with your colleagues and get away from mundane errands. 5. What is Google's secret to success? A. Innovating hi-tech products. B. Paying high salary to the employees and practicing strict management. C. Valuing the happiness of its employees as much as innovating good products.

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30. — Haven't seen you for ages. What are you busy doing now? — ____________

A. Yes ,long time no see.

B. Yeah, thanks for coming.

C. I am working part time in a bookstore.

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31. — Do you know where I can repair my motorcar? — ____________

A. It's cheap to repair a motorcar.

B. Around the street corner.

C. You drive too fast to damage it.

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32. Without his assistance, I ________ the research last month.

A. would not have completed

B. could not finish

C. should not finish

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33. My leather shoes cost me ________ the last pairs I bought.

A. three times as

B. three time as

C. three times as much as

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34. Linda walked at the head, ________ by her colleagues.

A. followed

B. following

C. to follow

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35. 二、阅读理解：根据文章内容，完成选择题（共50分）。 How to Handle a Bad Performance Review 　　Getting a bad performance review can make you feel angry, unappreciated, defeated, and hopeless. But it's not the end of the world. Remember that the way you respond to this appraisal can make all the difference in the next one. Even if you believe that the review is inaccurate and that your boss is completely wrong, you will benefit by reacting in a mature, adult manner. Here are some suggestions: 　　Stay calm. Relax. Breathe. Do not overreact and be objective. Especially, do not say things that will likely be regretted later. Besides, the person giving the performance review may or may not be the one who has written the bad review. 　　What to Do When Receiving a Bad Performance Review 　　It's best to listen attentively. And make comments or remarks only when asked for them. Besides, during the performance review, you will be given the chance to respond and may disagree. 　　What to Do After Receiving a Bad Performance Review 　　Don't be intimidated by the bad performance review and want to quit the job; instead, learn from it. Also, if the organization allows their employees to make a written statement on their own behalf, do make one. It is important for the worker to show why she does not agree with the bed performance review; for instance, an employee may express their different understanding and, at the same time, a willingness to comply with any constructive suggestions. 　　Ways to Improve a Bad Performance Review 　　A way to improve a bad performance review is to set self-reviews, that is, establish performance standards. Another way to improve a bad review is to learn more about what the manager, supervisor, or boss wants or expects from his/her employees. Learning what it was that caused a bad performance review helps to improve professional growth and encourages as well as motivates the worker to do better in order to receive a good review next time. 操作提示：通过题目后的下拉选项框选择正确答案。 1. What should you do when you are given a bad performance review? A. Argue with your boss. B. Make immediate remarks. C. Stay calm and listen carefully. 2. What should you do after you are given a bad performance review? A. Quit your job immediately. B. Insist on making comments. C. Learn from the review. 3. What should you do if you do not agree with the bad performance review? A. Tell the boss directly that you do not agree with the review. B. Make a written statement on your own behalf if it is allowed. C. Do not express your different understanding in a written statement. 4. How do you improve a bad performance review? A. Understand the established performance standards. B. Learn more about what the employee wants or expects. C. Learn what the person who gives the review may think. 5. Why should we understand the cause of a bad performance review? A. Because it helps the employee to get promoted immediately. B. Because it encourages and motivates the worker to do better. C. Because it prevents the employee from professional growth.

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36. — I think I have made a great mistake. — ____________

A. I don't think so. You really made an error.

B. I don't think so. It's really terrible.

C. I don't think so. It's not your fault.

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37. — Why didn't you come to my birthday party yesterday? — ____________

A. Excuse me, my friend sent me a flower.

B. Sorry, but my wife had a car accident.

C. Fine, I never go to birthday parties.

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38. The workmen want to ________ the number of working hours and to increase pay.

A. delete

B. decrease

C. depress

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39. Please ask the solicitor what his ________ would be to take the case to court.

A. fare

B. fee

C. salary

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40. — Don't worry, Mum. The doctor said it was only a common cold. — ________ ! I'll tell Dad there's nothing serious.

A. What a relief

B. How surprising

C. I'm so sorry

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41. —I'm going to Beijing for a few days. — _______. I wish I could go with you.

A. It doesn't matter

B. Forget it

C. I really envy you

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42. They depend on each other to survive. In other words, they are ______ for survival.

A. interwoven

B. interdependent

C. international

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43. By the end of the year, the sales plan for the next year______.

A. will be made

B. will have been made

C. have been made

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44. There is no _____ the fact that he is the best student in the class.

A. deny

B. denies

C. denying

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45. 二、阅读理解：根据文章内容，完成选择题（共50分）。 How to Adapt to Change in the Workplace 　　If there's one word that captures the essence of what is occurring in the world today, it's “change.” Downsizing, reorganizing, and cutting costs, are now the norm for survival. No industry is exempt. Even the most conservative institutions are undergoing significant change just to survive. 　　Change management has always been an issue of debate amongst scholars: how can employers create suitable conditions for a successful change process? And what can employees do to get through it? 　　Tips for dealing with change in the workplace. 　　●Make yourself aware that change happens: it happens in personal life, it happens in your professional life. You cannot live in the past, so denying that change could occur only makes things more complicated for you. 　　●Stay alert in the workplace: know what is happening around you. When you come across clues that hint change is on the way, acknowledge them! 　　●Maintain open communication channels: Don't lay back and expect things to pass you by smoothly. You need to get acquainted with the occurring changes. Seek more details from your management and peers to form an accurate understanding of the matter. Be transparent and honest about your fears: dealing with the unknown is often resented and daunting. Make the picture as clear as you can. 　　●Assess yourself: Change is a time when one's confidence about one's skills and capabilities gets shaky. Recognize your strengths and where you could bring them into play. At the same time, stay aware of your developmental areas and work on improving those. 　　●Don't be stiff: It will make the change process much harder if you are rigid. Be flexible enough to look at the different angles of the change and see where you could apply your “existing” skills and knowledge, and what news skills you need to acquire. 　　●Stay optimistic: Keep a positive attitude and don't let yourself drown in uncertainty. Involve yourself in the new process; locate yourself properly in the new scenario. Adjust! 　　“You can't get to the top of Everest by jumping up the mountain. You get to the mountaintop by taking incremental steps. Step by step, you get to the goal”, says Robin Sharma, one of the world's most-sought-after leadership and personal success experts. 操作提示：通过题目后的下拉选项框选择正确答案。 1. Enterprises carry out downsizing, reorganizing and cutting costs in order to . A. cut down on the number of workers B. reshuffle the organization C. survive 2. “No industry is exempt” means . A. No industry is an exception B. No industry is an example C. Not every industry can be exempted 3. The following questions are often discussed among scholars EXCEPT . A. How can bosses create favorable conditions for change B. How can productivity be increased C. What can workers do to get through change 4. How many suggestions does the author put forward? A. 4 B. 5 C. 6 5. From the passage, we know that Robin Sharma is . A. an expert on leadership, and personal success B. a great leader C. someone who likes to play the game of Hide and Seek

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46. — Which of these hats do you want? — _______ . Either will do.

A. I don't mind

B. No problem

C. Go ahead

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47. She is very adaptive and soon adapted ______ to the campus life.

A. with

B. to

C. as

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48. On hearing the news of ______ the major exam again, the girl burst into tears.

A. her having failed

B. she failed

C. her being failed

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49. 二、完型填空（共50分） 操作提示：通过下拉选项框选择正确的词汇。 　　On May 27, 1995, our life was suddenly changed. It happened a few minutes past three, when my husband, Chris, fell from his horse as it jumped over a fence. Chris was paralyzed (瘫痪) from the chest down, to breathe normally. As he was thrown from his horse, we entered into a life of disability with lots of unexpected challenges. We went from the “haves” to the “have-nots”. Or so we thought. 　　Yet what we discovered later were all the gifts that came out of sharing difficulties. We came to learn that something could happen in a disaster. All over the world people cared for Chris so much that letters and postcards poured in every day. By the end of the third week in a medical center in Virginia, about 35,000 pieces of had been received and sorted. As , we opened letter after letter. They gave us comfort and became a source of strength for us. We use them to encourage ourselves. I would go to the pile of letters marked with “funny” if we need a laugh, or to the “disabled” box to find advice from people in wheelchairs or even in bed living happily and . These letters, we realized, had to be shared. And so here we offer one of them to you.

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50. — The Auto Show in the City Stadium has been canceled. — Oh, no！_________

A. What a pity!

B. It doesn't matter!

C. It's not interesting at all!

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51. — Sorry for being late. I should have called you earlier. —__________. I've just arrived

A. That's no trouble

B. You are welcome

C. That's all right

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52. After days of investigation, the police were ____ reality.

A. looking into

B. approaching

C. finding

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53. What can we expect ____him?

A. in

B. from

C. on

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54. An agreement was reached on the _____ of mutual respect and mutual interest.

A. basic

B. base

C. basis

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55. 二、完型填空（共50分） 操作提示：通过下拉选项框选择正确的词汇。 　　What is museum? A museum is a good place to keep old and beautiful things. A museum may be a place to learn about science. A museum can be a place art of Indians or animals. What is inside a museum? Some museums have old cars and airplanes. Many museums have pictures and statues （雕像）. Others have rocks and old bones. One museum even has coal mine inside! Many cities have museums. Some very small have museums, too. Indianapolis has a museum. Children do not have to pay to get in. Children go to the museum often. They like to look at the dinosaur bones. They see a white bear ten feet tall. They go inside an old log cabin （小木屋）. On Saturday, Indianapolis children can talks about animals and trees. They see movies.

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56. — Have you already paid? What's my share of the bill？ — _________. It wasn't very much.

A. It's my share

B. None of your business

C. Don't worry about it

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57. — The trip ought not to take more than an hour. — ____________ . It is at least two hours.

A. I guess so

B. You must be joking

C. It depends

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58. All the _____ guests are seated in the front row.

A. distinguishing

B. extinguishing

C. distinguished

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59. _____ there is smoke, there is fire.

A. If

B. When

C. Where

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60. 二、阅读理解：根据文章内容，判断正误（共50分）。 Create a Positive Workplace Culture 　　In competitive markets, leaders are under increased pressure to maintain a positive work culture. A positive work culture cultivates greater employee satisfaction; greater employee satisfaction contributes to higher performance; higher performance impacts improved client outcomes; improved client outcomes contribute to service excellence. 　　Positive work cultures are built over time and need constant attention. Such cultures are dependent on leadership vision and values. 　　An effective leader sets the tone for the team, encourages a positive workplace culture and is able to bring about cultural change. 　　Workplace culture is made up of the shared attitudes, beliefs, behaviors, values and expectations that influence the way people work in the workplace. It is “the way we do things around here”. 　　Some cultural aspects are understood by all and are obvious such as turning up for wok on time, while others may be "unwritten rules" that are not so obvious for example how personal issues are resolved with work colleagues. 　　Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplace. There are also factors out of their control, such as slumps in global prices or a change in demand and supply. The company can, however, control how they respond to these factors. 　　Those companies that do create positive workplace environments develop a reputation in their community as being ‘good to work for' and have a competitive edge. Not only are these companies more able to attract and retain people, they tend to be more stable as they proactively deal with issues and adapt to change. 　　Teams work best when they are clear about what is expected of them. They are more able to deal with diffic 渝粤题库 ult issues if they feel the values of the organization are supportive of them. 　　For a workplace culture to be positive, the direction and actions of the business must be consistent with the core values of the people in the workplace. The people must trust each other and be able to openly express and exchange ideas. 　　Working through these steps will help with developing a positive business culture. 操作提示：正确选T，错误选F。 1. A positive work culture will give workers more satisfaction. 2. Positive cultures have a lot to do with leadership vision and values. 3. The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive. 4. In competitive markets, leaders are under more and more pressure to keep a positive work culture. 5. Positive work culture can be built in a short period of time.

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61. — I think things have been a bit difficult for us 渝粤文库 the last couple of months. —__________. We've been working hard, but still getting behind.

A. You're right

B. I'm afraid

C. I don’t think so

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62. — Could you give us a speech on management functions some day this week? —________________.

A. That's a good idea

B. No, I already have plans

C. I'd love to, but I'm busy this week

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63. The demands and requirements placed on the CEO of Sony are different from ______ on the manager of your local Wendy's restaurant.

A. these

B. those

C. which

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64. AT&T found that employees with better planning and decision-making skills were ______ to be promoted into management jobs.

A. more likely

B. more like

C. more unlikely

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65. ______ his anger the employees called him Mr. Thunder, but they loved him.

A. Due to

B. In spite of

C. Because

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66. 二、听力理解：听录音，选择最佳答案（共50分）。 请听录音： unit1tl.mp3 操作提示：通过下拉选项框，选择答案。 What kind of role is Melinda taking on for her job? A. HR manager. B. Project manager. C. Project coordinator. 2. How long will Melinda be trained for her new role? A. One month. B. Half a month. C. One year. 3. How often should Melinda report to the board on the progress of the project? A. Once a month. B. Twice a month. C. Once a week. 4. What kind of contract can Melinda sign with outside contractors? A. Permanent worker contract. B. Standard temporary-worker contract. C. Standard industry contract. 5. Which one does NOT belong to Melinda's responsibilities? A. Formulate the industry standard of payment. B. Manage and coordinate her project team. C. Report the project progress to the board.

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67. — We could let some of the staff work from home.________________? — That's a good idea.

A. Do you have any good ideas

B. What do you think of it

C. Is there anything else

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68. It is through enthusiasm and quiet intensity ______ we transform creativity and vision into the technologies.

A. that

B. /

C. which

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69. Supervisors should ______ their employees in two-way communication so that understanding takes place.

A. enable

B. engage

C. encourage

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70. ______ managers spend most of their time in face-to-face contact with others, but they spend much of it obtaining and sharing information.

A. Not only

B. Do not only

C. Not only do

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71. — You have to believe in yourself. No one else will, if you don't. — ____________________Confidence is really important.

A. It's not my cup of tea.

B. I don't think so.

C. I couldn't agree more.

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72. —It's about a successful businessman's management experience, isn't it? — ____________

A. My pleasure!

B. That's right!

C. It's up to you!

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73. He will write to me as soon as he ______ home.

A. will have returned

B. returns

C. will return

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74. please ______ your hand if you have any question at all.

A. raise

B. rise

C. arise

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75. When people are surrounded by ______ communication and encouragement, they can find the courage to try, fail, redo, and try again.

A. complicated

B. constant

C. corporate

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76. 二 渝粤教育 、阅读理解：根据文章内容，判断正误（共50分）。 Vision and Execution: Two Sides of a Successful Strategy 　　A strategic plan is not the end goal of the strategic planning process – it is the framework for successfully implementing a strategy. Until a strategic plan is put into effect, it has no real value. 　　There are several keys to successful implementation. First, people directly involved in executing the strategy must be included in the planning process. Strategic planning is no longer a top-down directive. Without the input and feedback of the people responsible for executing on the strategy, a seemingly solid strategy is likely to fall apart when implementation is attempted. 　　The next key to successful implementation is clearly communicating the strategy to the whole company. The communication should ensure that everyone in the company understands and accepts the strategy as the best path forward, and not simply the leadership's latest idea. Without clear communication, employees lack a sense of ownership and clarity of purpose. When a strategy is not understood or embraced, it usually results in misunderstanding and uneven commitments to implementation. 　　Another key to the successful execution of a strategic plan is the clear and straightforward description of the plan and its operations. Even the most brilliant strategy faces failure if it cannot be explained clearly and concisely. 操作提示：正确选T，错误选F。 1.The final goal of the strategic planning process is a strategic plan. 2. A strategic plan is valuable if it is executed. 3. There are four keys to successful implementation. 4. A good strategy is likely to fall apart if without the input and feedback of the people responsible for executing on the strategy. 5. Leadership's idea determines all.

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